Privacy Policy

At Europrotel, we respect the privacy of our website visitors and prioritize the protection of personal data. This Privacy Policy explains how the information collected via the website www.europrotel.com (“Site”) is used, stored, and protected. By using the Site and/or submitting information via online forms, you accept the practices outlined in this Privacy Policy.

Data Collected and Collection Methods

• Contact Information: When you submit a contact form, support request, or demo request, we collect your name, surname, company name, email address, phone number, and the content of your request. This data is used to evaluate and respond to your inquiry.
• Usage Data: When visiting the Site, data such as IP address, browser type, operating system, visit times, and pages viewed may be automatically collected via cookies or similar technologies (see Cookie Policy). This data helps us analyze performance, enhance user experience, and personalize content.
• Cookies and Similar Technologies: The Site uses cookies to recognize users, remember preferences, ensure session integrity, and improve services. For more details and your options, please review our Cookie Policy.

Purposes of Personal Data Use

• Service and Support: To respond to support or demo requests, schedule appointments, and follow up on inquiries using your contact details.
• Communication: To answer questions, provide updates, and share service information via phone, email, or online meetings, using the most suitable method based on your request.
• Service Quality Improvement: To enhance services and website content based on feedback and usage analytics (e.g., popular pages or service demand).
• Security and Legal Compliance: To ensure site security, detect fraud, prevent illegal use, and comply with legal obligations. Log data or call recordings may be retained as legal evidence.
• Marketing and Information (Optional): With your consent, we may inform you about new features, campaigns, or events related to Europrotel. You may unsubscribe at any time.

We only process your personal data for the purposes stated above and for the necessary duration. Your data will not be used for other purposes or shared with third parties unless legally required (see data sharing section).

Sharing of Personal Data

• Service Providers: We may share data with external providers (e.g., cloud hosting, CRM tools, email services) only to the extent required, ensuring they comply with data protection regulations.
• Affiliates and Partners: If working with group companies or partners to fulfill your request, your data may be shared in a limited and purpose-related manner (e.g., integrated partner solutions).
• Legal Obligations: We may disclose data to authorized authorities when legally required or upon official request (e.g., courts, prosecutors).
• Corporate Changes: In case of company mergers, transfers, or asset sales, data may be transferred to the acquiring party. Users will be informed and safeguards will be applied.

In all cases, data will be anonymized or minimized as much as possible, and necessary safeguards will be in place to protect confidentiality.

Storage and Security of Personal Data

• Retention Period: We retain your personal data as long as necessary or required by law. Support-related data may be kept for a reasonable time post-resolution. Call records may be kept for up to 2 years. Expired data is deleted or anonymized per our disposal policy.
• Security Measures: We take technical and administrative measures such as firewalls, antivirus software, and encryption. Access is limited to authorized personnel trained on confidentiality. We have emergency plans to detect and mitigate breaches.
• SSL and Encryption: Sensitive data submitted through forms is protected by SSL or similar encryption, securing transmission between browser and servers.
• Data Accuracy: You are responsible for keeping your information accurate and up to date. Outdated or incorrect data may affect service quality.

External Links and Third-Party Sites

The Site may contain links to third-party websites (e.g., partners). These are provided for convenience or further information. Please note that third-party sites have their own privacy policies, and we are not responsible for their content or data practices. We recommend reviewing their policies before submitting personal data.

Your Rights and Contact

Under KVKK, you have the right to:

• Learn whether your personal data is processed,
• Request details on processing,
• Learn the purpose and appropriateness of processing,
• Know the third parties to whom your data is transferred,
• Request correction of incomplete or inaccurate data,
• Request deletion or destruction as per legal conditions,
• Request notification of changes to third parties,
• Object to adverse results from automated processing,
• Claim compensation for damages caused by unlawful processing.

To exercise your rights or for any questions, you may contact us at our company address or email: bilgi@www.europrotel.com. We will respond within the legal timeframe based on the nature of your request.

Changes and Updates

Europrotel reserves the right to update this Privacy Policy from time to time. If significant changes are made, we will publish the updated version on the Site and notify users via appropriate methods (e.g., email). The latest version will always be accessible on this page and will take effect immediately. Continued use of the Site after updates means you accept the revised policy.

If you have any questions about your privacy, please feel free to contact us. We thank you for your trust and assure you that protecting your personal data remains our priority.