Privacy Notice

As **Dijital Otel Yönetim Bilişim Sistemleri A.Ş. (Europrotel)**, we are obligated to inform you about the processing of your personal data under Article 10 of the Personal Data Protection Law No. 6698 (“KVKK” or the “Law”) and relevant legislation. This Privacy Notice explains for what purposes we process personal data collected through **www.europrotel.com** or other communication channels, with whom it may be shared, our data collection methods, legal bases, and your rights under KVKK.
Identity of the Data Controller
In accordance with KVKK, the data controller is Dijital Otel Yönetim Bilişim Sistemleri A.Ş.

• Address: Kültür Mah, Şevket Özçelik Sk. No:30/6 Erel Apartmanı Alsancak/İZMİR, TURKEY
• Phone: +90 212 347 8052 / +90 232 463 7920
• Email: bilgi@www.europrotel.com

Operating under the Europrotel brand, our company acts as the data controller in all matters concerning your personal data.
Purposes of Processing Personal Data
Your personal data collected by Europrotel is processed for the following purposes in compliance with Articles 5 and 6 of the Law:

• Service Provision and Follow-up: Receiving, evaluating, and responding to your support requests or demo inquiries submitted through our website; contacting you regarding your request.
• Customer Relations and Communication: Staying in touch with current or potential clients, answering inquiries, and providing updates. You may be contacted via phone, email, or online meetings.
• Quality and Training: If you contact us by phone, call recordings may be taken for quality improvement, internal audits, and staff training purposes. (You will be notified before the call begins.)
• Marketing and Promotion: We may contact you via email newsletters or phone to inform you about our products, features, or campaigns based on your explicit consent.
• Legal Obligations: Fulfilling our legal obligations, such as using identification info in invoices or responding to legal authority requests.
• Security and Misuse Prevention: Ensuring the security of our website and IT systems, detecting unauthorized or malicious use. For example, tracking logins and cookie-based preferences.

If the purpose of data processing changes, additional information or consent will be requested as needed.
Categories of Personal Data and Collection Methods
We process and collect the following categories of personal data through various means:

• Identity & Contact Details: Name, surname, company name, phone, and email, collected via contact forms or directly via phone/email.
• Request/Message Details: Content and subject of your messages, preferred demo date, etc.
• Transaction Security Info: IP address, browser data, cookies collected automatically (see our Cookie Policy).
• Audio/Visual Records: Voice recordings from phone calls and security camera footage from office visits.
• Other Information: TIN, signature, or ID details from contracts or correspondence may be requested and collected physically or digitally.

Data may be collected via **automated or non-automated** methods.
Parties to Whom Personal Data May Be Transferred
While we mainly process your personal data within Europrotel, it may be shared with the following in cases permitted by law:

• Partners and Suppliers: Shared with partners or service providers for purposes such as responding to support/demo requests or sending newsletters.
• Legally Authorized Authorities: Shared with courts, prosecutors, or regulatory agencies when legally required.
• Group Companies: May be shared with our affiliates or subsidiaries for shared infrastructure or reporting, limited to necessity and confidentiality obligations.
• Consultants and Authorized Persons: Legal, financial, or IT consultants and authorized staff may access data under confidentiality agreements.

Outside these parties, data is only transferred with your explicit consent or under other legal grounds.
Legal Basis for Personal Data Processing
Europrotel processes personal data based on the legal grounds in KVKK:

• Explicit Consent (Art. 5/1): Required for marketing communications; you may withdraw consent at any time.
• Legal Requirement (Art. 5/2-a): When data processing is required by law (e.g., for accounting).
• Emergency Situations (Art. 5/2-b): When your or others’ life/health is at risk.
• Contract Performance (Art. 5/2-c): When processing is necessary for contract creation or performance.
• Legal Obligations (Art. 5/2-ç): Required to fulfill legal duties (e.g., court requests or responding to data subjects).
• Public Disclosure (Art. 5/2-d): If you made your data publicly available (e.g., on social media), it may be used in line with its purpose.
• Legitimate Interest (Art. 5/2-f): Where data processing is necessary for our legitimate interests, provided it does not harm your fundamental rights.

Your Rights Under KVKK
Under Article 11 of the Law, data subjects have the right to:

• Learn whether their personal data is being processed,
• Request information if it has been processed,
• Learn the purpose and whether it’s used accordingly,
• Know third parties to whom it is transferred domestically or abroad,
• Request correction if data is incomplete or incorrect,
• Request deletion/destruction under Article 7,
• Request notification of corrections/deletions to third parties,
• Object to results based on automated processing,
• Request compensation for damages caused by unlawful processing.

You can send your requests to Europrotel by the methods outlined in the “Personal Data Protection” section of our website. We will respond within 30 days free of charge, depending on the nature of your request.
To ensure proper processing, your application must include: your full name, national ID (or passport number if foreign), mailing address, email/phone, and your request. Including relevant documents will help us respond more effectively.

You can find more details and the application form under the Personal Data Protection section of our website.

About This Notice
This Privacy Notice was last updated on [May 10, 2025]. We reserve the right to update it in accordance with changes in legislation or our internal data practices. The most recent version will be published on our website and come into effect upon publication.

If you have any questions or concerns regarding the processing of your personal data, please feel free to contact us. Protecting your privacy is our priority.